Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@habity.design. Please note that returns will need to be sent to the following address: NTG c/o Habity Aps, Truckvej 5, Køge 4600, Denmark

Return shipping
If you decide to return your order, you as the customer are covering the shipping back to Habity. To make it easy, we can provide a return label for you, together with instructions on how and where to send your package. The actual cost of the label, including any customs or clearance fees for returns from outside the EU, is calculated once your return has been shipped and is deducted from your refund. If you would like to know the cost before you send anything back, contact us at support@habity.design and we will tell you. You are also welcome to use your own carrier, at your own cost and risk, but please contact us first for return details. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@habity.design.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Returns of defective, damaged or wrong items are free of charge for you. We cover the return shipping, and no return label cost or condition deduction applies.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. The return shipping terms above apply in the same way: you as the customer cover the cost of returning the item to Habity.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, we refund the item price and the standard shipping you paid at checkout, minus the cost of the return label if we provided one. If the value of the item has been reduced because it has been handled more than necessary to inspect and try it (for example by use or wrong handling), or if it is returned without adequate packaging, we may also deduct an amount corresponding to the reduction in value, as described in our Terms of service. We will always tell you the amount and the reason for any deduction.

The refund is made automatically to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@habity.design.