Terms of service

Return policy

The Danish Sale of Goods Act (Købeloven) applies to purchases on this website.

Complaint & defect

As our customer, you have the right to submit a complaint within 24 months - for faults that were present when you received the product, or the cause of the fault was present.

If your complaint is justified, it means that you can get the item replaced. You need to send your complaint to support@habity.design within reasonable time after you discover the fault.

Returning an item

We will cover the shipping costs for the return of goods related to a complaint, defect, and/or guarantee.

Please reach out to support@habity.design when returning a faulty item. Our customer service will help you handle the complaint and create a return label.

Ideally, we receive the item in the original packaging. If you no longer have the original packaging, please make sure to pack the item securely.

Right of cancellation & refund

You have a 14-day right of cancellation on items purchased on our webshop.

The cancellation period expires 14 days after the day you received the item. We should be notified by mail at support@habity.design.

Return shipping: If you decide to return your order, you as the customer are covering the shipping back to Habity. Our customer service can provide a return label for you. The actual cost of the label, including any customs or clearance fees for returns from outside the EU, is calculated once your return has been shipped and is deducted from your refund. You may also use your own carrier, at your own cost and risk. Please contact us first for return details.

When the item(s) reach the warehouse, we inspect them and refund the amount through the same payment method used when placing the order. The refund is the item price and the standard shipping you paid at checkout, minus the cost of the return label if we provided one.

We recommend that you send the product back in its original shipping package. If the value of the item has been reduced because it has been handled more than necessary to inspect and try it (for example by use or wrong handling), we will deduct the amount for which you are liable. We will always inform you of the amount and the reason for any deduction.

Customs duties & taxes
Customs duties, import taxes, and any additional fees may apply depending on your delivery address. Orders shipped outside the European Union may be subject to import duties and local taxes, which are determined by the destination country's customs authorities. These charges are not included in our prices or shipping costs and must be paid by the customer.

We are not responsible for delays, additional costs, or refused shipments caused by customs clearance procedures in the destination country.

Discount codes

Please note that discount codes can't be used when purchasing gift cards.

Discount codes can't be combined with other codes or discounts unless otherwise indicated.